Shipping & Return

Shipping

Orders are shipped out on the next business day (excluding Saturdays, Sundays, and UK public holidays) after being placed. You will receive an order confirmation email containing details of your purchase and shipment, including the tracking number, once the order is placed. You will be notified via email of any delays or issues with shipping.

 

We offer free shipping for all domestic orders through Royal Mail Tracked 48-hour services. If you need next-day delivery, an additional can be selected at checkout. Please be aware that deliveries to certain postcodes may take longer. We kindly ask you to leave enough time to receive your items, especially during holiday seasons.

 

Kindly note that items may be subjected to delays due to extreme weather conditions, and we cannot be held responsible for delays in shipment caused by any circumstances beyond our control.

 

* We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or a PO box.

 

Return & Exchange

While we strive for your complete satisfaction with every Cheongsam Q purchase, we understand that issues may occasionally arise. You can request returns and exchanges within 14 days of receiving your order.

 

Returned items should be in their original condition, which means they must be unworn, unaltered, and still have the original tags and labels attached, as well as the original packaging. Items should not have any form of marks from anything like make-up, deodorant, water, hairspray or any other unmentioned substances. Additionally, they should not carry any odours, such as smoke, food, or perfume, among others. Please note that returns not meeting our return policy will not be accepted and will be returned to the customer at their expense.

 

Items purchased within our boutique can be returned for an exchange or credit note only. Exchanges are accepted within 14 days of purchase with a valid receipt. Credit notes expire 3 months from date of issue.

 

Please note: Full-price items are eligible for an exchange or refund; SALE items are NOT eligible for return or exchange.

 

How to Return / Exchange

 

To return or exchange an item, please contact us at info@cqlondon.com, and please include your name, order number and reason for returning in the email, we will respond to you and provide further instructions for returning the parcel.

 

Please include the following in your return package:

• Item(s) you wish to return
• Returns form (enclosed with delivery)
• Copy of shipment confirmation and invoice (enclosed with order shipped email)

 

We only accept exchanges for the same item in a different available size or colour, subjected to availability.

 

Refund

Your refund, excluding shipping costs, will be processed to your original payment method once we receive all items undamaged and in the correct condition as per our return policy. This process may take up to 14 business days to be reflected on your account.

 

Order Cancellation

You have the option to cancel your order within the first 12 hours after placing it, before it has been dispatched.

 

For further information email: info@cqlondon.com